GOOD QUESTIONS.straight answers.

Inventory Care · $49/month is available after declining the Partnership offer. It covers defined inventory upkeep and an annual refresh; it is not a fee to retrieve your delivered record or correct a mistake. Hosted-access arrangements are stated in your quote or agreement.

Yes. Use App sign in or Family portal in the footer. The existing self-serve app policy retains a 14-day trial, after which delivered records remain viewable and exportable. Service project hosting dates are agreed separately.

We serve Lake Oswego, West Linn, and Stafford, Oregon. Tell us the general location of your home and we’ll confirm whether we can help.

Yes. A single organizing or downsizing project is a good place to begin. You do not need to subscribe or join a partnership.

Adam talks through the home, the priorities, and the kind of help you need. We agree the next step, availability, scope, and price before any work begins. Sending an inquiry does not confirm a booking.

Yes. A paid onboarding assessment is the starting route for households seeking recurring help without an organizing project first. We discuss and quote that assessment before arranging it.

An agreed physical space organized around your needs, a searchable inventory of the agreed belongings with photos and locations, and a close-out letter and action record with a handover. Your quote defines the details.

You do, or a person you have authorized. We agree decision-making authority before work begins. Belongings that need a decision are set aside; we do not independently decide to discard them.

No. You keep the inventory and its export without a subscription. The included period of hosted online access is defined in your project quote; ongoing hosted access is not promised indefinitely.

Partner is $249 per month with a monthly visit and hourly coordination. Preferred is $549 with visits every two weeks. Private is $1,099 with weekly visits. Principal starts at $1,995 with weekly visits and household management by consultation. Included time and responsibilities are defined in your agreement.

No. Each agreement sets included time, responsibilities, coordination, and response commitments. Additional projects are quoted separately. Specialist work is handled by the appropriate vendors within the agreed arrangements.

No. Contractor bills are passed through at cost, without a HomeHand markup. HomeHand’s own coordination fees or included coordination are defined separately in your agreement.

These are defined in your individual agreement, including business hours, response commitments, cancellation or pause terms, and a named backup arrangement. We go through them before you commit.

A visit is $125, or $95 for partnership households. We agree the scope, schedule, access, and approval arrangements before the first visit.

No. It is a documented visit with observations, photographs, and a written update. It is not a security guarantee, an emergency response service, or a comprehensive home inspection.

Yes. The homeowner’s welcome and priorities come first. Together we agree who receives updates, who can approve work, and who can make decisions about belongings.

Routine letters and family updates are sent directly and do not require a login. A searchable inventory is available for agreed belongings. Access is shared with the people you authorize.

Only within the authority agreed with you. Spending approvals and decision-making permissions are set in advance. A partnership is not open-ended permission to spend.